Career Timeline

25+ Years of Enterprise Leadership

A career defined by operational transformation, organizational scaling, and measurable enterprise-level impact across multiple industries.

25+Years Experience

75%Cost Reduction Achieved

5+Organizations Transformed

MultiCross-Functional Teams Led

6+Industries Served

Professional Timeline

Career Milestones

Present

Stark Glass Enterprises

Chief Operations Officer / Operations Executive

Leading full-spectrum operational transformation of Stark Glass Enterprises — a precision-focused manufacturing and distribution operation. Spearheading the integration of AI-driven workflow systems, organizational redesign, and scalable infrastructure development across production, logistics, and administrative functions.

Designed and implemented end-to-end operational infrastructure from ground up

Achieved 75% reduction in operational overhead through process engineering

Integrated AI productivity tools into production and administrative workflows

Built cross-functional accountability systems linking operations to financial KPIs

Established compliance and quality governance frameworks aligned with industry standards

Led recruitment, team development, and organizational culture design

2018 – 2022

Nova Storage LLC

Director of Operations & Business Development

Directed all operational functions for Nova Storage LLC — encompassing facility management, customer operations, revenue optimization, and organizational scaling. Designed the internal systems and team structures that supported the company's growth phase and prepared the organization for enterprise-level volume.

Built scalable operations model supporting 40%+ revenue growth

Developed and deployed comprehensive SOP library across all operational departments

Created customer lifecycle management systems improving retention metrics

Optimized facility utilization through data-driven capacity planning

Implemented vendor management and supply procurement frameworks

Recruited and developed high-performance operations team

2014 – 2018

Mustard Seed LLC

Operations & Business Strategy Lead

Served as the operational architect and business strategy lead for Mustard Seed LLC — a growth-stage organization requiring enterprise-grade operational infrastructure. Designed and executed comprehensive operational systems that enabled the company to scale sustainably while maintaining execution quality.

Architected operational infrastructure to support rapid organizational scaling

Designed KPI and performance management systems aligned with strategic objectives

Built financial operations and reporting frameworks for executive decision-making

Created cross-department communication and accountability protocols

Supported government contracting proposal development and compliance systems

Implemented logistics and fulfillment optimization reducing delivery lead times

2010 – 2014

Business Development & Operations Leadership

Senior Operations & Business Development Executive

Broad multi-client engagement portfolio spanning business development strategy, operational consulting, and organizational transformation advisory services for growth-stage companies across manufacturing, logistics, and service sectors.

Delivered operational transformation across multiple client organizations

Developed and executed business development pipelines generating significant contract wins

Built operational playbooks used across client portfolio organizations

Supported government contracting opportunity identification and pursuit strategies

Designed scalable team structures and organizational development frameworks

Created custom KPI dashboards for executive decision support

2005 – 2010

Construction & Operations Leadership

Operations Manager / Project Execution Lead

Led operational management and project execution within construction and infrastructure development environments — developing deep expertise in project scheduling, resource optimization, compliance management, and cross-functional team coordination under high-pressure delivery conditions.

Managed multi-million dollar construction project operations end-to-end

Built project management and accountability systems aligned with delivery milestones

Coordinated cross-functional teams across design, procurement, and field operations

Implemented safety compliance and governance frameworks exceeding regulatory requirements

Optimized subcontractor management and vendor performance systems

Delivered projects on-time and under-budget through disciplined operational oversight

Skills Matrix

Cross-Industry Expertise

Operations Management

25+ years

AI & Automation

Expert

SaaS Systems

Advanced

Aerospace Ops

Advanced

Logistics & SCM

Expert

KPI Design

Expert

Gov. Contracting

Proficient

Team Leadership

Expert

Risk & Compliance

Advanced

Data Analytics

Proficient

Partner With Experience

25+ Years of Expertise At Your Disposal

Leverage Jacqueline's proven track record of operational transformation to accelerate your organization's growth and execution capability.

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